Payment

Our store accepts all major credit card payments, including Visa, MasterCard, and American Express. All credit card payments are managed by Stripe, which ensures the security of all transactions. Alternatively, customers may select the PayPal option.

Shipping

All orders are shipped from Germany by tracked courier. Expected delivery is 4-7 business days. 

Shipping charges

FREE Standard Shipping is available on orders over €60.00, after discounts are applied. 

Delivery Tracking Information

We will send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. If any further information is required, please contact us at info@arklu.com and we will get back to you as soon as possible.

Refunds and Exchanges

We hope you will be completely satisfied with your Lottie products. Subject to an exception, if you wish to return an item to us, we aim to make it as quick and convenient as possible.

You can return or exchange your items within one month of the purchase date.

You can contact us via info@arklu.com with a detailed explanation of the reason for return, and our dedicated customer service team will be happy to guide you through the process (we aim to respond within one-two working days).

We cannot offer to refund shipping costs, the customer will need to cover any shipping costs incurred during this process.

Once the return has been approved, you will receive an email indicating the refunded price has been paid into the customer account, via the card/account used to originally purchase the item.

The refunded price should be paid into the correct account within 4-5 working days (length of time may vary according to your bank)

We at Lottie, reserve the right to reject any returns;

• sent or communicated beyond the stated return period timeframe.
• Not in the same condition you received them (must be in original packaging)

Customer Service office hours 9-5 Monday to Friday (GMT).

Order Cancelation

Changing delivery information for your order: unfortunately, this is not possible once the order has been placed.

Adding items to your order: a new order must be placed for additional items.

Cancelling your order: please notify our customer service within 30 minutes of the placement. After thirty minutes, the order cannot be cancelled and will be processed. NOTE: our currently operating time is at GMT+1 zone, from 9 am to 5 pm, Monday to Friday.

Returning unwanted order: if you have missed the cancellation window, you can ask for a return label to be created for you. Once your items have been delivered to you, you are welcome to return them unopened to us for a full refund. Please note that in cases of cancellations shipping costs are non-refundable.

Please note - It may be necessary for us to amend these terms occasionally and we may do so at our discretion and without prior notice to you. Any amendments will be posted on this website and will supersede any terms and conditions previously published by us.