In case once you receive your Lottie products, they are not just as expected, you can return or exchange your items within 1 month. Contact us via firstname.lastname@example.org and our Customer Service Team will be glad to inform you and guide you through the process. Once the return has been approved, you will receive your refund via the same means used to make your purchase. If you want to learn more about this, please visit our Shopping Guide.
We will send you a return shipping label, which we would kindly ask that you use upon sending the item to our Amazon warehouse.
We cannot offer to refund shipping costs, the customer will need to cover any shipping costs incurred during this process.
Customer Service office hours 9-5 Monday to Friday (GMT).